Customer Terms of Use

These terms apply when you order from a restaurant through an ordering page, QR code or text service powered by Intra Order. Nothing in these terms limits rights you have under Alberta's Consumer Protection Act or other consumer protection law.

1. Who you're buying from. Your order is a contract with the restaurant named at checkout, not with Intra Order. Before you pay, checkout shows the restaurant's legal name, address and phone number, an itemized total and its refund policy. Your receipt is sent by text or email.
2. Prices and fees. The restaurant sets its prices. A 2% service fee on the food subtotal is shown on the menu and at checkout; it pays for the ordering service. GST is added where it applies. Delivery fees and tips are shown before you pay. Tips go to the driver.
3. Payment. Payments are processed by Stripe. Intra Order never sees or stores your full card number. Never send card numbers by text. Text orders are paid only through the secure payment link after you confirm the order by replying YES.
4. Cancellations and refunds. Contact the restaurant; its refund policy is shown at checkout. If a paid order is cancelled or refunded, the matching service fee is refunded too, back to your original payment method.
5. Delivery. Delivery is carried out by a third-party driver (for example through Uber) or the restaurant's own driver. Times are estimates. Check your address before paying.
6. Allergies and food. The restaurant is responsible for its food and allergen information. If you have an allergy, contact the restaurant directly before ordering. The automated text assistant doesn't answer allergy or medical questions and passes them to staff.
7. Automated assistant. When you text a restaurant, replies may come from an automated assistant. It will tell you so, and you can ask for a person at any time.
8. Age-restricted items. Alcohol, cannabis and other age-restricted items aren't sold through this service.
9. Rewards. Rewards are offered by the restaurant, tied to your phone number, have no cash value, can't be transferred, and may change or end. Rewards earned before a change stay usable for at least 30 days.
10. Messages. We'll text you about your order. Review requests and offers come only as Canada's anti-spam law allows, always with the restaurant's name, and never between 9pm and 9am. Reply STOP to stop all texts at any time; START to resume.
11. Fair use. Don't place fake orders, misuse promo codes, or try to manipulate prices or the text assistant. We may cancel orders that do.
12. Our responsibility. Intra Order provides the ordering software. To the extent the law allows, we aren't responsible for the restaurant's food, service or delivery.
13. Privacy. See our Privacy Policy.
14. Law and contact. Alberta law and the federal laws of Canada apply. Questions about an order: the restaurant. About the service or your data: intraorderinc@gmail.com.